<h1>COOKIE NOTICE</h1>
<p><strong>Last Updated: April 22, 2025</strong></p>
<h2>1. INTRODUCTION</h2>
<p>This Cookie Notice explains how FleetFlow ("we," "our," or "us") uses cookies and similar technologies on our website and mobile applications (collectively, the "Services"). This Cookie Notice should be read together with our Privacy Policy and Terms and Conditions.</p>
<h2>2. WHAT ARE COOKIES?</h2>
<p>Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use a mobile application. They allow the website or application to recognize your device and remember certain information about your visit, such as your preferences and actions.</p>
<p>Cookies are widely used to make websites and applications work more efficiently and to provide information to the owners of the site or app. They can also be used to tailor the content and advertisements you see.</p>
<h2>3. TYPES OF COOKIES WE USE</h2>
<p>We use the following types of cookies on our Services:</p>
<h3>3.1 Essential Cookies</h3>
<p>These cookies are necessary for the Services to function properly. They enable core functionality such as security, network management, and account authentication. You cannot opt out of these cookies as the Services cannot function properly without them.</p>
<p>Examples of essential cookies we use:</p>
<ul>
<li>Cookies that maintain your session and remember your login details</li>
<li>Cookies that help keep our Services secure</li>
<li>Cookies that enable you to move around the Services and use its features</li>
</ul>
<h3>3.2 Functional Cookies</h3>
<p>These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our Services. If you disable these cookies, some or all of these functions may not work properly.</p>
<p>Examples of functional cookies we use:</p>
<ul>
<li>Cookies that remember your preferences (such as language or region)</li>
<li>Cookies that remember information you have filled in forms</li>
<li>Cookies that provide customised content</li>
</ul>
<h3>3.3 Analytics Cookies</h3>
<p>These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us know which pages are the most and least popular and see how visitors move around the Services. All information these cookies collect is aggregated and anonymous.</p>
<p>Examples of analytics cookies we use:</p>
<ul>
<li>Google Analytics cookies</li>
<li>Cookies that track how you found us and the path you take through our Services</li>
<li>Cookies that help us understand how our Services are being used</li>
</ul>
<h3>3.4 Marketing Cookies</h3>
<p>These cookies are used to track visitors across websites. They are set to display targeted advertisements based on your interests and online behavior. They also help measure the effectiveness of advertising campaigns.</p>
<p>Examples of marketing cookies we use:</p>
<ul>
<li>Cookies used for retargeting advertisements</li>
<li>Cookies that help us deliver advertisements relevant to your interests</li>
<li>Cookies that measure the effectiveness of our marketing communications</li>
</ul>
<h2>4. THIRD-PARTY COOKIES</h2>
<p>Some cookies are placed by third parties on our Services. These third parties may include analytics providers, advertising networks, and social media platforms. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our Services and other websites.</p>
<p>We do not control these third parties or their use of cookies. Please refer to the privacy policies of these third parties for more information about how they use cookies.</p>
<h2>5. HOW LONG DO COOKIES STAY ON MY DEVICE?</h2>
<p>The length of time a cookie will remain on your device depends on whether it is a "persistent" or "session" cookie:</p>
<ul>
<li><strong>Session cookies</strong> last only for the duration of your visit and are deleted when you close your browser.</li>
<li><strong>Persistent cookies</strong> remain on your device for a set period or until you delete them manually.</li>
</ul>
<h2>6. YOUR COOKIE CHOICES</h2>
<h3>6.1 Cookie Consent</h3>
<p>When you first visit our Services, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Preferences" link in the footer of our website.</p>
<h3>6.2 Browser Settings</h3>
<p>Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete certain cookies. Generally, you can also manage similar technologies in the same way that you manage cookies using your browser's preferences.</p>
<p>Please note that if you choose to block cookies, you may not be able to use the full functionality of our Services.</p>
<p>Here are links to instructions on how to manage cookies in common browsers:</p>
<ul>
<li><a href="https://support.google.com/chrome/answer/95647">Google Chrome</a></li>
<li><a href="https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences">Mozilla Firefox</a></li>
<li><a href="https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac">Safari</a></li>
<li><a href="https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09">Microsoft Edge</a></li>
<li><a href="https://help.opera.com/en/latest/web-preferences/#cookies">Opera</a></li>
</ul>
<h3>6.3 Mobile Applications</h3>
<p>For our mobile applications, you can typically manage tracking preferences through your device settings. Please refer to your device's help documentation for more information.</p>
<h2>7. COOKIE TABLE</h2>
<p>Below is a detailed list of the cookies we use on our Services:</p>
<h3>Essential Cookies</h3>
<p>| Name | Provider | Purpose | Expiry |
|------|----------|---------|--------|
| session_id | FleetFlow | Maintains user session | Session |
| auth_token | FleetFlow | Authentication | 30 days |
| csrf_token | FleetFlow | Security | Session |
| cookie_consent | FleetFlow | Stores cookie consent preferences | 1 year |</p>
<h3>Functional Cookies</h3>
<p>| Name | Provider | Purpose | Expiry |
|------|----------|---------|--------|
| language | FleetFlow | Remembers language preference | 1 year |
| region | FleetFlow | Remembers region preference | 1 year |
| ui_settings | FleetFlow | Remembers user interface settings | 1 year |</p>
<h3>Analytics Cookies</h3>
<p>| Name | Provider | Purpose | Expiry |
|------|----------|---------|--------|
| _ga | Google Analytics | Distinguishes users | 2 years |
| _gid | Google Analytics | Distinguishes users | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |</p>
<h3>Marketing Cookies</h3>
<p>| Name | Provider | Purpose | Expiry |
|------|----------|---------|--------|
| _fbp | Facebook | Used by Facebook to deliver advertisements | 3 months |
| ads_id | FleetFlow | Used for targeted advertising | 3 months |
| campaign_id | FleetFlow | Tracks marketing campaign effectiveness | 30 days |</p>
<h2>8. UPDATES TO THIS COOKIE NOTICE</h2>
<p>We may update this Cookie Notice from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised Cookie Notice on our Services. We encourage you to periodically review this page for the latest information on our cookie practices.</p>
<h2>9. CONTACT US</h2>
<p>If you have any questions about our use of cookies or this Cookie Notice, please contact us at:</p>
<p><strong>FleetFlow</strong><br>
Email: info@fleetflow.co.za<br>
Phone: 087 265 2153<br>
Phone: 072 617 4839<br>
Address: 87 Marjoram Avenue, Sinoville, Pretoria, 0129, South Africa</p>
